Refund policy

All sales are final. Because our squishy toys are sold individually and handled as hygiene-sensitive items, we do not accept returns, exchanges or refunds once an order has been placed and shipped.

Before you order: Please check the product page for size, weight and specifications. Colors may look slightly different on screen.

Cancellations: If you need to cancel an order, contact us as soon as possible. We can only cancel orders that haven’t shipped yet.

Problems with your order: If your item arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We’ll review each case individually.