Shipping policy
Where we ship: We currently ship within the United States only.
Processing time: Orders are processed and shipped within [1–3] business days. Orders placed on weekends or holidays are processed the next business day.
Shipping options and rates:
- Standard shipping: $8.00, delivered in about [3–7] business days. Free on orders of $25 or more.
- Express shipping: $15.00, delivered in about [2–3] business days.
Delivery times start once your order has shipped, not when it’s placed, and they’re estimates rather than guarantees. Carrier delays can happen.
Tracking: Once your order ships, you’ll get an email with a tracking number.
Incorrect addresses: Please double-check your address at checkout. We can’t redirect or refund orders sent to an incorrect address that you entered.
Lost or damaged packages: If your package hasn’t arrived or arrives damaged, contact us at squishlab.support.home@gmail.com and we’ll help.